Important: Due to requests from clients for more time to evaluate their next steps, the ProsperUs platform will remain available for the time being to provide them with continued access and flexibility.

📝 Important Notes

  • New positions cannot be opened on the ProsperUs Platform
  • Existing clients may continue to close off or transfer out existing positions.
  • Cash withdrawals remain available

FAQ

Account & Asset Transfers

If you are transfering to the  UP platform (“UP”), please follow these steps to ensure a smooth transfer of your securities:

Please note that UP only offers United States (NYSE/NASDAQ), Singapore (SGX) and Malaysia (BURSA) markets.
Transfer request outside these 3 markets will not be possible.

Step 1: Ensure you have an UP Account
You may begin your application using Singpass via our web onboarding link.
Ensure the accuracy and completeness of the information provided.
Once your account is approved, you will be notified via email and/or SMS.

Step 2: Request for Internal Transfer
Download and complete the Internal Transfer Request Form.
Email the completed form to: [email protected]

Step 3: Processing of Your Transfer
The transfer process will generally take 2 to 3 weeks to complete, depending on the market where the securities are traded, as the process is subject to coordination and approval by the respective market agents or custodians.

Additional Information
Transfer to the UP Account

Markets:

  • United States (NYSE/NASDAQ)
  • Singapore (SGX)
  • Malaysia (BURSA)

The following CANNOT be transferred, and must be closed or sold:

  • OTC products
  • Fractional shares

As UP offers fractional trading for United States (NYSE/NASDAQ) and Malaysia (BURSA) markets, there are differences in the handling of corporate actions that affects both fractional and board lot holdings.

Please refer to UP | Corporate Actions for details on the treatment of corporate actions involving both fractional and board lot holdings.

You may begin your application via Singpass through our web onboarding link.

Ensure the accuracy and completeness of the information provided.

Once your account is approved, you will be notified via email and/or SMS.

Download the UP app via Google Playstore or Apple App Store to access your UP account.

If you are transitioning to CGS SG’s iTrade platform, please follow these steps to ensure a smooth transfer of your securities:

Step 1: Ensure you have a CGS Cash Trading Account

  1. Visit the iTrade website.
  2. Click on “Open Account” to begin your application. Alternatively, you can click here and complete via Singpass.
  3. Ensure the accuracy and completeness of the information provided.
  4. Once your account is approved, you will be notified via email and/or SMS A physical welcome letter will be sent to you.

Step 2: Request for Internal Transfer

  1. Download and complete the Internal Transfer Request Form.
  2. Email the completed form to: [email protected]

Step 3: Processing of Your Transfer

The transfer process will generally take 2 to 3 weeks to complete, depending on the market where the securities are traded, as the process is subject to coordination and approval by the respective market agents or custodians.

You will be notified via email once the transfer has been successfully completed.

Additional Information
Transfer Options & Market Eligibility
Transfer to CGS SG iTrade Account(Online).
“Online” means that you can place and manage your trades directly through the iTrade online platform at https://itrade.cgsi.com.sg/

Markets:

  • Singapore (SGX)
  • Hong Kong (HKEX)
  • United States (NYSE/NASDAQ)
  • Malaysia (BURSA)
  • Shanghai-Hong Kong Stock Connect
  • Shenzhen- Hong Kong Stock Connect

Transfer to CGS SG iTrade Account(Offline).
“Offline” refers to markets where trades must be executed through your assigned Trading Representative (TR) and not via the online platform. These positions will be reflected under your “Custody Holdings” statement, not within the standard iTrade dashboard.

Markets:

  • Deutsche Borse (XETRA)
  • Euronext Amsterdam
  • Euronext Paris
  • London Stock Exchange
  • SIX Swiss Exchange
  • Tokyo Stock Exchange
  • Toronto Stock Exchange
  • TSX Venture Exchange

For existing Cash Trading Account client, you will need to link up iTrade Online Services.

Click here to link up.

Ensure the accuracy and completeness of the information provided.

Should you not have any Cash Trading Account, you may click here and complete via Singpass.

  • Ensure the accuracy and completeness of the information provided.
  • Once your account is approved, you will be notified via email and/or SMS A physical welcome letter will be sent to you.

If you wish to transfer your holdings to another brokerage outside of CGS International Securities Singapore Pte. Ltd. (“CGS SG”):

Kindly follow the steps below:

  1. Download the ProsperUs Securities Form
    • You may download the form directly here.
  1. inform your intended receiving broker that you would like to transfer your securities into an account of yours with the receiving broker, and follow their instructions accordingly.

Do also refer to the standing settlement instructions provided to you by the receiving broker.

  1. Enquire with the receiving broker on the information needed to complete the ProsperUs Securities Transfer Out form.
  2. Email the completed form to: [email protected]
  3. An email notification will be sent to you upon successful completion of your securities transfer.

Note:

  • In the event of an information mismatch, your securities transfer request will be rejected. You will be contacted by the customer support team to reconcile the information and to submit a new request.
  • Turnaround time for transferring of securities will take up to 3 weeks. Some requests may takes longer processing time depending on the receiving brokers.

Transfer-Out Fees

  • Agent fee – EUR 50 per counter (capped at EUR 160)
  • Handling fee – SGD 10 per counter

All the above transfer-out fees are subjected to prevailing GST.

One-Time Fee Waiver
If you are planning to transfer your assets, please take note of the following:

  • Submit your transfer-out request before 17 October 2025 to enjoy a one-time waiver of transfer fees.
  • This waiver only applies on a one-off basis and a single, consolidated request from you is required.
  • Multiple or split requests will be subject to the standard fees listed below.
  • Please ensure a sufficient SGD cash balance is maintained in your account until the transfer is completed.
  • The transfer fee will first be deducted from your account, after which we will credit the full rebate within 5–7 working days. (Please refer to the transfer out fees below)

Transfer-Out Fees
If your transfer-out request is submitted after 17 October 2025 and/or is not in the form of a single consolidated request, the following fees will apply:

  • Agent fee – EUR 50 per counter (capped at EUR 160)
  • Handling fee – SGD 10 per counter

Important Notes

  • The fee waiver is only valid for one consolidated request.
  • Subsequent or multiple submissions of requests will not be eligible for the waiver and will incur the above fees.Ensure your request is accurate and complete before submission to avoid incurring additional charges.
  • Please ensure that there are no pending orders on your positions when submitting the transfer-out request.
  • All the above transfer-out fees are subjected to prevailing GST.

Our customer support team is ready to assist you:

Email: [email protected]