FAQ

The features will be ready when your account is successfully processed. This will take approximately 1-2 business days. You will receive an email notification once your account is ready.

You can request for additional currency account(s) if you are at the Gold account tier. Alternatively, a request for additional currency account(s) will be subjected to management’s approval.
To request a currency account, drop an email to [email protected].

Account Tier Account Value
Basic SGD 49,999 and below
Premium SGD 50,000 – 200,000
Gold SGD 200,001 and above

Note: If you have other currency accounts, your orders will be traded in the designated base currency of the instrument. You will have to fund your currency accounts before you start investing. For more information on intra-currency account transfers, refer to ‘Funding Related’, Question 5.

The default currency account used for investing depends on the base currency of the instrument. You should fund your currency account before you place an order.

E.g. If you choose to invest in a US instrument and have a USD currency account, the USD currency account will be the default account used when placing an order.

For more information on executing a trade on another currency account, refer to ‘Trading Related’, Question 10.

To initiate a securities transfer, complete the ‘ProsperUs – Securities Transfer Form‘ and email it to [email protected]

To facilitate the transfer of shares, refer to ‘ProsperUs – Transfer In Fact Sheet‘. You are required to inform your counterparty broker of the transfer to facilitate the processing.

To initiate a securities transfer, complete the ‘ProsperUs – Securities Transfer Form‘ form and CDP – ‘Request for Transfer of Securities‘ form (omit part 4 & 6), along with a copy of your NRIC (front and back) and email it to [email protected]. Subsequently, you are required to mail the signed original copy of the ‘Request for Transfer of Securities – CDP’ form to the following address:

Attn: Sree
HSBC Securities Services, Singapore | The Hongkong and Shanghai Banking Corporation Limited
20 Pasir Panjang Road (East Lobby), #12-21 Mapletree Business City
Singapore 117439

Note: The signature on the signed form must match your signature with CDP. After mailing it out, you will be required to inform us ([email protected]) for processing purposes.

There will be no charges for incoming shares transfer. However, there will be charges for outgoing shares transfer to other brokerages.

The handling fee for any transfer out is 50 SGD per counter subjected to GST.

We currently do not accept joint accounts.

Please email your request to [email protected]